Saraina Koat Mentawai and its travel partners do not assume responsibility for those inherent risks which may cause unfortunate accidents or incidents during ordinary travel conditions. Saraina Koat Mentawai Surf Charters will not be held responsible for injury, death, damage, loss, delay, cost, expense, or inconvenience arising from travel misfortunes beyond our control.
Deposits:
1. A 50% deposit is due at the time of booking.
2. Deposits are non-refundable unless special terms are agreed upon with Jordan, especially in case of partially booked trips, which would make SKM lose $ to send the trip out. We would prefer to cancel the trip and refund all deposits/payments for the trip in full.
Payment:
1. Final Payment is due at least 60 days prior to departure and is non-refundable.
2. Payment may be paid by Visa, Mastercard, American Express, or bank transfer.(all credit card payments will be charged an extra 4% proccessing fee)
3. Any form of payment constitutes acceptance of the Terms and Conditions stated on this site.
Cancellation Policy:
1. Cancellation of a trip must be made within 60 days of your departure date. There are no refunds or partial refunds given for early departures from a designated charter, poor surf, or inclement weather. In addition, there are no refunds given for reasons pertaining to unstable global, national, or local political situation .
Travel Insurance:
1. Travel Insurance is mandatory on all of our charters for your safety.
Documents:
1. Passports must be valid for at least 6 months from the date of departure.
2. If applicable, a valid visa is required for travel
Airline Related Information:
1. Saraina Koat Mentawai Surf Charters is not responsible for airline board fees or baggage policies.
2. Saraina Koat Mentawai does not accept any responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.
Other:
1. In some instances it may be necessary to substitute charters. Substitution of vessel qualifies passengers for a refund limited to the difference between price, of the 2 boats in the case that the substitute boat costs less than the original boat.
Questions?
Saraina Koat Mentawai Surf Charters c/o Jordan Heuer Komp Polamas Blok L 3
Andalas, Padang
E-mail: info@mentawaiislands.co.id (contact name: Jordan Heuer)
Head office contact number: (+62) 812 66 36841 (+62) 812 66 40941
Local Indonesian Contact Number: (+62)751 841946 (contact name: Rudi Khelces )
FAX # (+62)751 841946
USA contact number: +1 805 222 4150 (contact name: Jordan heuer)
Skype Name: Aii_Jordan (contact name: Jordan Heuer) Jordan says:"Leave us a message on any of our phone lines, or drop us an email with your contact number, and we will call you back with Skype, so you don't have to pay a large phone bill."
Rez Charters
E-mail: trezzo76@yahoo.com (contact name: Tom Rezvan)
contact number: (+1) 714 822 5643
Turquoise Voyages
E-mail: jc@turquoise-voyages.fr (contact name: Jean christophe)
contact number: + 33 491 13 94 82
skype name : lebouman
© 2011 PT. Saraina Koat Mentawai | All Rights Reserved
USA +1 805 222 4150 Office Indonesia (+62) 751 841946 Indonesia Mobile (+62)81266 36841 or (+62)812 66 40941 info@mentawaiislands.co.id
Skype id: aii_jordan
